Systematized Property Management That Leaves Nothing to Chance
We achieve a 0.6% vacancy rate and next to no arrears across our 550+ property management portfolio by combining systems, deep knowledge experienced property managers and the latest in AI automation technology.
Why manage with us?
Let’s talk numbers – because everything else is just window dressing.
0.6%. That’s the average vacancy rate for properties managed under Metrocity. This is compared to the 3.3%-5% average vacancy rate in QLD (reported by REIQ’s vacancy data for the December 2020 quarter).
0.9%. That’s the average rental arrears for properties managed by Metrocity.
10 years. That’s the years of continuous experience that our “deep knowledge” investment service manager Crichelle Hills has working with Metrocity in the South Brisbane area. If you want someone to “practice” management on your property Crichelle is not that person – there are 101+ unexpected issues that can arise in property management – Crichelle has seen them all multiple times – and knows how to handle each one to optimise your rental return on investment and avoid unnecessary management expenses.
550+. That’s the amount of properties MetroCity has under management. We are larger than the upstart property management business and can provide the experience that 30 years in the game gives – however smaller than national firms so you can pick up the phone and speak to your property manager without being transferred to an anonymous customer service person not in the country.
Finally – our 400+ positive Google reviews – because while we love talking numbers the ones we are most proud of are the verified 5 star reviews of not only our property owner clients – but also our happy tenants. Because every good landlord knows that a happy tenant equals a stress free, optimised and predictable rental revenue stream – and this is the science that MetroCity engages in on your behalf.
Collecting Rent is a Science – Optimising it is an Art
What some of our Rental Property Owners are saying about MetroCity’s Property Management Service
The Secret to a 0.6% Vacancy Rate and Virtually No Arrears and Maximum Rental Return on Investment is "Systems"
Your property’s return on investment is always compromised by the unexpected. The first few moments of a tenancy complaint call can mean the difference between a possible repair bill or the tenant withdrawing that complaint.
Whether you have a repair bill at the end of the month comes down to how your property manager handles that complaint – and at MetroCity we have established a systematised process over the last 30 years for dealing with EVERY issue that could potentially come up – and we mean EVERY issue.
Learning from mistakes and building up our knowledge around these potential issues is what gives MetroCity its edge in the Property Management game and has contributed to our 400+ positive Google reviews.
We Optimise Your Rental Property’s Rental Yield Using Human and AI Systems
Property management doesn’t stop at 5pm. In fact after 5 is when most issues raise themselves – as tenants come home from work the unexpected happens. Resolving issues quickly and efficiently ensures that they do not snowball into larger problems.
Our AI systems are integrated into our property management processes – and are designed to work seamlessly with our human property management support staff.
The finely tuned AI software logs all issues for review by our human staff and has been responsible for cutting down the time spent on minor and repetitive issue complaints by more than half – leaving our human staff to the higher level property management operations such as routine human inspections, negotiations and personal interviews.
Also – by delegating the lower level complaint issues to AI software MetroCity aims to focus on researching the unique aspects of your rental property to show how your rental yield can be optimised and working with you to ensure maximum return on investment of your property.
Because It’s Not About Hiring the Right Tenant, It’s about Avoiding the Wrong One
Our tenant review process is stringent – this is why we review every applicant face to face – sometimes doing as much as 32 in-person tenant interviews per property.
The best property manager will never be able to make a bad tenant happy – or a low quality tenant pay on time. MetroCity achieves its 0.6% vacancy rate and next to no arrears promise through quality tenant selection.
You wouldn’t let just anyone into your home – so why would you let just anyone into your rental properties? At MetroCity we don’t just check
- Rental History
- Employment History
We also screen every qualified applicant personally by our “Deep Knowledge” property manager Crichelle who knows what unexpected red flags to look out for and avoid on your behalf because it’s not just your rental yield that is on the line – it’s MetroCity’s reputation.
There is a reason why we have 400+ 5 Star Google Reviews – with many of those coming from our tenants – in fact below you can see some of our positive tenant reviews because we believe that a happy tenant leads to the maximum rental yield.