TENANT FAQ’s
Listed below are answers to the most commonly asked tenancy questions;
Bonds are held in trust by the Residential Tenancies Authority by Qld. Once the property manager is satisfied the exit condition of the property a link will be sent by the RTA to complete.
Rent is paid directly into our licensed Trust Account via a number of options; Direct Debit / Direct Deposit
MePay (through Property Me Tenant App)
Centrepay (Metrocity Realty is registered with Centrelink for ‘Centre Pay’ payment deductions. This enables tenants receiving Centrelink payments to have the rent deducted directly from their payment each fortnight.)
Upon signing of your lease and paying in full your bond and two weeks rent, you will be provided with the keys to your property on the day you move in from our office. A duplicate key to all properties is retained by Metrocity Realty to allow access for routine inspections, and in case of emergency. Under special circumstances, these keys may be borrowed during office hours, however must be returned on the same day. Identification will be required and no after hours service is available out-of-office hours or on public holidays. It is advisable that you make private arrangements regarding the location of your spare key should you inadvertently lock yourself out.
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and your Landlord. If you need to terminate your Tenancy Agreement, it can be done in the following ways;
If you have a ‘Fixed Term’ Residential Tenancy Agreement, you are required to give two weeks (14) days written notice prior to the expiration of the lease of your intention to vacate.
If you have a ‘Periodic’ Residential Tenancy Agreement, you are required to give two weeks (14) days written notice prior to the expiration of the lease of your intention to vacate.
If you need to ‘Break’ your lease and vacate prior to the end of the term, please contact your property manager immediately. In these circumstances, you will be responsible for payment of rent until the commencement of the next tenancy agreement, and there will be some associated lease break costs. Metrocity Realty will work diligently in this situation to minimise this expense.
1. What do I do when I vacate the property?
When vacating the premises it is important that you leave the property in the same condition as at the commencement of your lease. It is a good idea to refer back to your ‘entry condition report’ and photo’s and the cleaning guide provided by Metrocity Realty. Items that are often forgotten to be carried out during the busy time of moving are;
Ensuring professional steam cleaning of carpets
Cleaning of ovens, grillers, hotplates and exhausts
Cleaning of ceiling fans, light fittings and air conditioning vents Cleaning of windows, window tracks and flyscreens
Removal of cobwebs, inside and out Mowing and edging of lawns
Weeding of gardens Removal of rubbish
Once you have vacated the property and returned your keys your final or ‘exit condition report’ will be conducted upon which time your property manager will compare the condition and cleanliness of items to your original inspection report and photo’s. Any items that have been missed will be discussed with you and at that time we will determine the course of action for completing to the appropriate standard. Once all items have been restored to the original condition (allowing for fair wear and tear) and all outstanding monies have been paid (or deducted from the bond), the bond refund will be lodged.
Remember upon vacating to finalise your electricity, gas and telephone accounts and to organise mail redirection.
Yes. Unless specifically excluded in your lease it is a tenant responsibility to maintain gardens and grounds such as watering, mowing, weeding and edging. It is the responsibility of your landlord to maintain gutters and trim trees. Should you have difficulty maintaining your garden please speak to your Property Manager who can organise gardening at minimal expense.
Yes! It is the responsibility of the tenant to insure their belongings (contents) whilst at the premises. This is extremely important to ensure you are protected against any loss arising from break in or inadvertent property damage (eg. storm or water damage) etc. It is the responsibility of the Landlord to insure the building and the fixed contents that remain at the premises such as air conditioners, window treatments etc.
We encourage our tenants to report maintenance, even if it is only minor. Reporting maintenance is as simple as texting Alex on 0488 883 644, or by lodging a request via your secure tenant portal. For any after hours emergency maintenance please either text Alex on 0488 883 644 or try our emergency number 0411 559 157.
Yes. Every Quarter we will carry out a routine inspection. At this time we will be checking that the property is being well cared for (it is expected the property is maintained in the same condition as at the initial condition report provided at the commencement of the lease) and also to identify any maintenance that needs to be carried out.
If there are items that need to be addressed by the tenant, it may be necessary for us to conduct a ‘follow up’ inspection to ensure items that require attention have been rectified.
Seven days notice will be provided of the inspection and access can be gained with our office keys in the event you are unavailable during the inspection.
Once you have been approved for a property, you will need to arrange for connection of Electricity and any other service such as gas, internet, phone etc with the supplier of your choice. You can simplify this process with a connection company like Move Me In who take care of all this for you! Contact your property manager if you would like to know more, or click here…
Yes if the property is individually metered and water compliant. As a tenant you will be responsible for paying for all of your water usage, however the good news is the landlord is responsible for paying the Water access and Sewer Levy. We will invoice you every quarter, with a copy of the original water account attached. You can then pay these accounts to Metrocity just as you would your rent.
Yes. You are required to pay four (4) weeks rent worth of bond which can be paid directly to the RTA (details given in your approval email). Your bond and the first two weeks rent must be paid before the tenancy commences and we hand over the keys. The bond held for the duration of the tenancy with the Residential Tenancies Authority.
Upon vacating the premises the bond will be refunded once it is determined that the property has been left in the same condition as at the commencement of the tenancy, and that there are no outstanding monies owing.
Applying for a property is simple, you can either complete our online application form through REA or click the link HERE, or if you prefer pen to paper, simply download our tenant application form. All required fields need to be completed – obviously the more info you provide, the better. All applications must be accompanied by your proof of identification documentation. Once these documents are received, you will then be considered for the property. A cover letter explaining your situation and offering some information about yourself is also helpful.
Listed below are answers to the most commonly asked tenancy questions;
Bonds are held in trust by the Residential Tenancies Authority by Qld. Once the property manager is satisfied the exit condition of the property a link will be sent by the RTA to complete.
Rent is paid directly into our licensed Trust Account via a number of options; Direct Debit / Direct Deposit
MePay (through Property Me Tenant App)
Centrepay (Metrocity Realty is registered with Centrelink for ‘Centre Pay’ payment deductions. This enables tenants receiving Centrelink payments to have the rent deducted directly from their payment each fortnight.)
Upon signing of your lease and paying in full your bond and two weeks rent, you will be provided with the keys to your property on the day you move in from our office. A duplicate key to all properties is retained by Metrocity Realty to allow access for routine inspections, and in case of emergency. Under special circumstances, these keys may be borrowed during office hours, however must be returned on the same day. Identification will be required and no after hours service is available out-of-office hours or on public holidays. It is advisable that you make private arrangements regarding the location of your spare key should you inadvertently lock yourself out.
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and your Landlord. If you need to terminate your Tenancy Agreement, it can be done in the following ways;
If you have a ‘Fixed Term’ Residential Tenancy Agreement, you are required to give two weeks (14) days written notice prior to the expiration of the lease of your intention to vacate.
If you have a ‘Periodic’ Residential Tenancy Agreement, you are required to give two weeks (14) days written notice prior to the expiration of the lease of your intention to vacate.
If you need to ‘Break’ your lease and vacate prior to the end of the term, please contact your property manager immediately. In these circumstances, you will be responsible for payment of rent until the commencement of the next tenancy agreement, and there will be some associated lease break costs. Metrocity Realty will work diligently in this situation to minimise this expense.
1. What do I do when I vacate the property?
When vacating the premises it is important that you leave the property in the same condition as at the commencement of your lease. It is a good idea to refer back to your ‘entry condition report’ and photo’s and the cleaning guide provided by Metrocity Realty. Items that are often forgotten to be carried out during the busy time of moving are;
Ensuring professional steam cleaning of carpets
Cleaning of ovens, grillers, hotplates and exhausts
Cleaning of ceiling fans, light fittings and air conditioning vents Cleaning of windows, window tracks and flyscreens
Removal of cobwebs, inside and out Mowing and edging of lawns
Weeding of gardens Removal of rubbish
Once you have vacated the property and returned your keys your final or ‘exit condition report’ will be conducted upon which time your property manager will compare the condition and cleanliness of items to your original inspection report and photo’s. Any items that have been missed will be discussed with you and at that time we will determine the course of action for completing to the appropriate standard. Once all items have been restored to the original condition (allowing for fair wear and tear) and all outstanding monies have been paid (or deducted from the bond), the bond refund will be lodged.
Remember upon vacating to finalise your electricity, gas and telephone accounts and to organise mail redirection.
Yes. Unless specifically excluded in your lease it is a tenant responsibility to maintain gardens and grounds such as watering, mowing, weeding and edging. It is the responsibility of your landlord to maintain gutters and trim trees. Should you have difficulty maintaining your garden please speak to your Property Manager who can organise gardening at minimal expense.
Yes! It is the responsibility of the tenant to insure their belongings (contents) whilst at the premises. This is extremely important to ensure you are protected against any loss arising from break in or inadvertent property damage (eg. storm or water damage) etc. It is the responsibility of the Landlord to insure the building and the fixed contents that remain at the premises such as air conditioners, window treatments etc.
We encourage our tenants to report maintenance, even if it is only minor. Reporting maintenance is as simple as texting Alex on 0488 883 644, or by lodging a request via your secure tenant portal. For any after hours emergency maintenance please either text Alex on 0488 883 644 or try our emergency number 0411 559 157.
Yes. Every Quarter we will carry out a routine inspection. At this time we will be checking that the property is being well cared for (it is expected the property is maintained in the same condition as at the initial condition report provided at the commencement of the lease) and also to identify any maintenance that needs to be carried out.
If there are items that need to be addressed by the tenant, it may be necessary for us to conduct a ‘follow up’ inspection to ensure items that require attention have been rectified.
Seven days notice will be provided of the inspection and access can be gained with our office keys in the event you are unavailable during the inspection.
Once you have been approved for a property, you will need to arrange for connection of Electricity and any other service such as gas, internet, phone etc with the supplier of your choice. You can simplify this process with a connection company like Move Me In who take care of all this for you! Contact your property manager if you would like to know more, or click here…
Yes if the property is individually metered and water compliant. As a tenant you will be responsible for paying for all of your water usage, however the good news is the landlord is responsible for paying the Water access and Sewer Levy. We will invoice you every quarter, with a copy of the original water account attached. You can then pay these accounts to Metrocity just as you would your rent.
Yes. You are required to pay four (4) weeks rent worth of bond which can be paid directly to the RTA (details given in your approval email). Your bond and the first two weeks rent must be paid before the tenancy commences and we hand over the keys. The bond held for the duration of the tenancy with the Residential Tenancies Authority.
Upon vacating the premises the bond will be refunded once it is determined that the property has been left in the same condition as at the commencement of the tenancy, and that there are no outstanding monies owing.
Applying for a property is simple, you can either complete our online application form through REA or click the link HERE, or if you prefer pen to paper, simply download our tenant application form. All required fields need to be completed – obviously the more info you provide, the better. All applications must be accompanied by your proof of identification documentation. Once these documents are received, you will then be considered for the property. A cover letter explaining your situation and offering some information about yourself is also helpful.
